Tag: collections

5 articles tagged “collections”

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CFPB 1041 Payday Rule Payment Provisions With AI in Small-Dollar Collections: The 2-Consecutive-Failed-Attempts Rule, the Payment-Notice Regime, and Where the Reauthorization Requirement Actually Lands

The CFPB's 2017 Payday Rule at 12 CFR Part 1041 had its underwriting provisions rescinded in 2020, but the payment provisions at Subpart C survived and became fully enforceable in 2022 after the Community Financial Services Association litigation. The two-consecutive-failed-payment-attempts rule, the reauthorization requirement, and the payment-notice regime are the specific compliance points every AI-driven small-dollar servicing operation has to run correctly. The rule mechanics and the operational architecture we run against them.

Jul 31, 202612 min read

Voice AI for Loan Collections: A Hands-On Playbook for Regulated Lenders

A field guide covering architecture, modules, metrics, and rollout plans for deploying compliant voice AI in loan collections — built for banks, mortgage lenders, and credit unions.

Sep 29, 20252 min read

A Practical Playbook to Deploy Voice AI for Debt Collection in Regulated Finance

How banks, non-bank lenders, mortgage servicers, and licensed collection agencies can deploy voice AI for collections — with FDCPA/Reg F compliance, QA coverage, and system integration.

Sep 25, 20252 min read

Finance-Grade Voice AI: Deploying Across Servicing, Collections, and Compliance

A hands-on guide to deploying finance-grade voice AI across servicing, collections, and compliance — with QA coverage, integration timelines, and audit-ready architecture.

Sep 15, 20251 min read

Voice AI Agents Are Revolutionizing Debt Collections

How compliant voice AI agents are helping collections teams scale operations, improve recovery rates, and maintain regulatory compliance across every interaction.

Feb 1, 20252 min read

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