Tag: RESPA
3 articlestagged “RESPA”
Reg X §§1024.35 and 1024.36 on the AI Servicing Desk: The Five-Day Ack, the Thirty-Day Substantive Response, and the Categorization Problem That Decides Everything
The mortgage servicer's Notice of Error and Request for Information rules under Regulation X 1024.35 and 1024.36 are the two response clocks that produce more CFPB findings than any other servicing provision. The categorization of a borrower's letter or call is the decision that sets the clock, and the AI agent that gets the categorization wrong hands the servicer a violation the servicer will not know about until the exam. The architecture we run to keep the clock, the categorization, and the response record aligned.
The Annual Escrow Analysis Under Reg X 1024.17: Aggregate Accounting, the Two-Month Cushion, and the Explanation the AI Servicing Agent Owes the Borrower
Escrow analysis is where servicing math meets borrower incomprehension, and where a small computational error at the servicer produces a large volume of borrower calls the agent has to answer accurately. Reg X 1024.17 sets the aggregate-accounting method, the two-month cushion limit, and the shortage/surplus/deficiency rules the analysis has to produce. The intake the agent runs so a borrower gets the actual explanation the analysis warrants, and so the servicer does not create an error under its own rule.
Force-Placed Insurance Under Regulation X 1024.37: What an AI Servicing Agent Has to Get Right Before the Charge Posts
Force-placed insurance is one of the most expensive servicing mistakes a mortgage program can make and the noticing rules at 12 CFR 1024.37 are mechanical. The agent design we run to keep the 45-and-30-day clocks, the reasonable-basis standard, the refund duty, and the credit-bureau correction synchronized across the systems that touch the loan.
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