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Tag: disaster forbearance

1 article tagged “disaster forbearance”
Servicing

When a Disaster Hits the Whole Portfolio on the Same Day: Running Natural-Disaster Forbearance With an AI Servicing Agent

A hurricane does not deliver its delinquencies one at a time. A FEMA major-disaster declaration can put thousands of loans into distress in the same week, and the servicer still has to offer each borrower the right relief, hold every Reg X protection, and keep the collateral and the escrow straight while the call volume triples. How we build a servicing agent for the event that breaks a queue-based operation by arriving all at once.

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