Chats, emails, calls. All covered
Mitigate risk with 100% compliance monitoring
Derive business insights based on customer feedback
AI Agents for backoffice and frontoffice operations
100% customer support, originations and sales communications monitoring
Sei's AI monitors emails, chats and calls and alerts on policy breaches
Bring your own policy. Our platform customises the models specifically for you
Our platform integrates with your tools to automatically ingest data
Monitor for Customer Satisfaction and Policy Adherence
Track customer complaints and grumbles and drive good customer outcomes
Setup policy checklists and monitor agent performance
Drive product decisions based on concrete customer feedback across 100% interactions
Automatic agent scorecards and coaching opportunities
Assign dynamic scores to different criteria and get customised scorecards for each customer conversation
Improve agent productivity with auto-populated summary and next steps
Sei's aggregated agent scorecards and feedback can help drive agent improvements
Real-time insights on policy breaches
Monitor agents to ensure they follow scripts and don't miss key disclosures
Classifications across 30+ compliance dimensions across complaints, financial advice, AML issues, etc.
Proactive monitoring for breaches that can result in regulatory violations or lawsuits
Watch our AI Agents
in Action
Related Products & Industries
Customer Complaints Tracker
Unified dashboard to ingest, categorize, and resolve complaints across voice, chat, and email.
AI Chat & Voice Agents
Conversational AI agents that answer customer queries, collect payments, and execute workflows with auditability.
AI Agents for Banks
Compliant AI agents for real-time monitoring of customer support and sales conversations.
AI Agents for Fintechs
Real-time compliance monitoring and AI-powered customer support for fintech teams.
AI Agents for Mortgage Lenders
AI-powered CX and document intelligence to streamline origination and servicing workflows.
BOOK A DEMO
- Stand up compliant AI workflows in weeks, not months
- Tailored for collections, servicing, underwriting, and CX teams
- SOC 2 Type II ready with enterprise-grade security controls
- Integrated with your CRM, telephony, and loan systems