Chats, emails, calls. All covered
Track complaints across CFPB, Trustpilot, BBB, app store and play store reviews
Derive business insights based on customer feedback
AI Agents for backoffice and frontoffice operations
Understand painful customer experiences from qualitative metrics
Sei's advanced AI categorises and scores customer feedback, complaints and grumbles
Bring your own tags and classifications. Our AI is smart enough to classify or add new labels as needed
Understand the impact of issues using our severity scores
Unified platform for internal and external sources
Track customer complaints across support channels like calls, emails anc chats
Analyse complains across external channels like BBB, CFPB, Trustpilot and app store reviews
Unified reporting to drill down on customer pain-points and drive product changes
Context-aware. Lower false positives
Say good-bye to long lists of lexicons. Welcome to the new world of context-aware AI
Sei's models use the entire history of a conversation to flag issues, resulting in fewer false positives
Redact PII and sensitive information without losing context
Alerts and Reporting
Setup alerts to get notified on customer escalations
Prevent complaints before they escalate with our automatic labels and severity scores
Track complaints week over week and correlate with new product launches
Watch our AI Agents
in Action
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Real-time monitoring of every customer interaction for agent performance and regulatory compliance.
AI Chat & Voice Agents
Conversational AI agents that answer customer queries, collect payments, and execute workflows with auditability.
AI Agents for Banks
Compliant AI agents for real-time monitoring of customer support and sales conversations.
AI Agents for Fintechs
Real-time compliance monitoring and AI-powered customer support for fintech teams.
AI Agents for Mortgage Lenders
AI-powered CX and document intelligence to streamline origination and servicing workflows.
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- Stand up compliant AI workflows in weeks, not months
- Tailored for collections, servicing, underwriting, and CX teams
- SOC 2 Type II ready with enterprise-grade security controls
- Integrated with your CRM, telephony, and loan systems