For ServicersPayoffs Manager
Payoffs Manager
Payoff quote preparation, good-through dates, and the lien release clock after the loan pays off.
The quote is built from the loan documents and the payment history, and the follow-up call about what is in the figure is answered. The release clock is tracked, because the penalty for missing it is statutory.
The quote is built from the loan documents and the payment history, and the follow-up call about what is in the figure is answered. The release clock is tracked, because the penalty for missing it is statutory.
What it displaces
What it does
- 01
Takes the payoff request, from the borrower, the closing agent or the broker, at any hour
- 02
Prepares the quote from the loan documents and the payment history — principal, interest to date, fees and the good-through date
- 03
Answers the follow-up call about what is in the figure, which is most of the volume
- 04
Tracks the release clock after payoff, because the penalty for missing it is statutory and varies by state
What it leaves behind
- Principal balance$284,116.22servicing ledger
- Interest to good-through$1,182.3931 days @ 4.90%
- Recording and release fee$42.00county schedule
Human-in-the-loop
No guesswork. Exceptions routed to humans
A quote is prepared for your team to release. Anything it cannot evidence from the file — a disputed fee, an unusual payoff — is escalated to a human.
What it runs on
2 of 3Borrower calls from the first web lead through servicing and payoff
- Speed-to-Lead
- LO Desk
- Servicing Line
Intake, income, condition clearing, Closing Disclosure and QC on every loan
- Intake
- Income Desk
- Clear-to-Close
- Closing Desk
- QC Desk
The rest of the servicing side
All 8 servicing desks- 01Loan Boarding AgentCatches boarding defects before the first statement.
- 02Escrow ManagerAnalysis, shortages, and the explanation that is borrower-friendly.
- 03Collections AgentEarly-stage delinquency, compliant with Reg F and TCPA.
- 04Default Management DeskSixty days and beyond, with the timelines held.
- 05Loss Mitigation AgentComplete packages, evaluated inside the Reg X clock.
- 06Claims AnalystUpstreamThe claim package, read and reconciled for review.
- 08Compliance ManagerDownstreamEvery servicing call and letter scored.
You Ain't Seen Nothin' Yet
- Any loan type, any agency guideline or custom investor overlays.
- Every finding cited to the guideline or document it came from