Compliance Manager
Scores every servicing call and letter against Regulation X, Regulation F, TCPA, FDCPA, UDAAP and your own SOPs.
Every servicing call and every letter scored against Regulation F, Regulation X, TCPA and UDAAP — none sampled, and the violating moment cited to its timestamp.
What it displaces
The sampled review and the finding found at exam.
The findings with the exact timestamp in the call attached.
What it does
- 01
Scores every servicing and collections interaction — servicing conduct, so Reg X, Reg F, FDCPA, TCPA and UDAAP
- 02
Cites the violating moment to its timestamp, with a scorecard per agent
- 03
Checks the letter as well as the call, because a Reg X acknowledgement is a written obligation
- 04
Trends complaints from the CFPB Consumer Response portal, calls and the public channels, so a pattern surfaces before an exam finds it
What it leaves behind
- Mini-Miranda givenpass00:08 · §1692e(11)
- Loss mitigation option namedpass04:22 · §1024.39
- Outcome implied on a review still openreview06:51 · UDAAP
- Escrow shortage explainedpass08:37 · your SOP 14
Every servicing call and letter, scored against the same rulebook as the file itself
Human-in-the-loop
No guesswork. Exceptions routed to humans
It scores and evidences. The manager is given detailed insights on the team's performance
How a decision is made and provedWhat it runs on
1 of 3- Call Monitoring
Every call, email and chat scored against your SOPs and the regulations
- Scorecards
- Complaint Watch
The rest of the servicing side
All 9 servicing desks- 01Loan Boarding AgentCatches boarding defects before the first statement.
- 02Indexing ManagerEvery letter, fax and upload filed and routed the day it lands.
- 03Escrow ManagerAnalysis, shortages, and the explanation that is borrower-friendly.
- 04Collections AgentEarly-stage delinquency, compliant with Reg F and TCPA.
- 05Default Management DeskSixty days and beyond, with the timelines held.
- 06Loss Mitigation AgentComplete packages, evaluated inside the Reg X clock.
- 07Claims AnalystThe claim package, read and reconciled for review.
- 08Payoffs ManagerQuotes, good-through dates and the release clock.
You Ain't Seen Nothin' Yet
Book a Demo
Pack up some of your complex historical files — any loan type, any investor. We run them through intake, income and condition clearing, and in 30 minutes you see every condition we created and cleared efficiently for your own team, and why.
- Any loan type, any agency guideline or custom investor overlays.
- Every finding cited to the guideline or document it came from
Case study highlight
Loan review fell from 4 hours 50 minutes to 47 minutes per file, and 78% of items now clear at high confidence — so QC touches only the exceptions.
Pre-Close QC Agent · Better Mortgage— read the case study