For ServicersLoss Mitigation Agent
Loss Mitigation Agent
Package intake and completeness, evaluation against investor waterfalls, and the Regulation X timelines.
The package is read as it arrives and what is still missing is said in one message — while Regulation X’s five-day acknowledgement and thirty-day evaluation clocks run on every file.
The package is read as it arrives and what is still missing is said in one message — while Regulation X’s five-day acknowledgement and thirty-day evaluation clocks run on every file.
What it displaces
What it does
- 01
Reads the loss mitigation package as it arrives and flags what is missing
- 02
Calculates hardship income from the documents, the way an underwriter would
- 03
Evaluates the complete package against the investor waterfall along with the audit traces
- 04
Watches the Regulation X clock on every file — the five-day acknowledgement and the thirty-day evaluation
What it leaves behind
- Acknowledgement to borrowerday 3 of 5§1024.41(b)(2)
- Income — two monthsreceivedpaystubs p.1–2
- Hardship affidavit, signedreceivedaffidavit p.2
- Evaluation against the waterfallday 12 of 30§1024.41(c)
Human-in-the-loop
No guesswork. Exceptions routed to humans
It does not approve or deny a workout. It gets the package complete, evaluates it against the waterfall, and puts a decision-ready file in front of your loss mitigation team.
What it runs on
2 of 3Borrower calls from the first web lead through servicing and payoff
- Speed-to-Lead
- LO Desk
- Servicing Line
Intake, income, condition clearing, Closing Disclosure and QC on every loan
- Intake
- Income Desk
- Clear-to-Close
- Closing Desk
- QC Desk
The rest of the servicing side
All 8 servicing desks- 01Loan Boarding AgentCatches boarding defects before the first statement.
- 02Escrow ManagerAnalysis, shortages, and the explanation that is borrower-friendly.
- 03Collections AgentEarly-stage delinquency, compliant with Reg F and TCPA.
- 04Default Management DeskUpstreamSixty days and beyond, with the timelines held.
- 06Claims AnalystDownstreamThe claim package, read and reconciled for review.
- 07Payoffs ManagerQuotes, good-through dates and the release clock.
- 08Compliance ManagerAcross all of themEvery servicing call and letter scored.
You Ain't Seen Nothin' Yet
- Any loan type, any agency guideline or custom investor overlays.
- Every finding cited to the guideline or document it came from