Claims Analyst
Reconciles the document package behind each claim into a view a specialist verifies — so FHA, VA, USDA and MI claims file complete, on time and without curtailment.
The whole package is ingested, the fields the claim form needs are extracted and reconciled against each other, and the dates most likely to draw a curtailment are flagged before filing.
What it displaces
The specialist reading a hundred-page package by hand.
A claim filed complete and on time, with the specialist verifying rather than reading.
What it does
- 01
Ingests the whole document package behind a claim — servicing history, disbursements, legal invoices, property preservation, the lot
- 02
Extracts the fields the claim form needs and reconciles them against each other, flagging what does not agree
- 03
Presents the result as a structured view a specialist can verify at a glance, rather than a list of extracted fields to re-check
- 04
Flags the dates and amounts most likely to draw a curtailment before the claim is filed
What it leaves behind
- Conveyance dateagreesdeed p.1 ↔ P260
- Preservation costs claimed$4,218invoices p.3–9
- Allowable under the HUD schedule$3,960ML 2023-05
- Debenture interest, through dateagreesHUD-27011 pt. B
Reconciled across the whole package so a specialist verifies a view rather than reads a hundred pages
Human-in-the-loop
No guesswork. Exceptions routed to humans
A specialist files the claim, not the agent. Anything it cannot reconcile is surfaced as a named exception beside the page it came from.
How a decision is made and provedWhat it runs on
1 of 3- Document Intelligence
Intake, income, conditions, fraud, closing disclosure and QC on every loan
- Intake
- Income Desk
- Clear-to-Close
- Fraud Desk
- Closing Desk
- QC Desk
The rest of the servicing side
All 10 servicing desks- 01Loan Boarding AgentCatches boarding defects before the first statement.
- 02Indexing ManagerEvery letter, fax and upload filed and routed the day it lands.
- 03Escrow ManagerAnalysis, shortages, and the explanation that is borrower-friendly.
- 04Collections AgentEarly-stage delinquency, compliant with Reg F and TCPA.
- 05Default Management DeskSixty days and beyond, with the timelines held.
- 06Loss Mitigation AgentComplete packages, evaluated inside the Reg X clock.
- 08Payoffs ManagerQuotes, good-through dates and the release clock.
- 09Fraud ManagerFraud in the documents servicing receives, from hardship to payoff.
- 10Compliance ManagerEvery servicing call and letter scored.
You Ain't Seen Nothin' Yet
Book a Demo
Pack up some of your complex historical files — any loan type, any investor. We run them through intake, income and condition clearing, and in 30 minutes you see every condition we created and cleared efficiently for your own team, and why.
- Any loan type, any agency guideline or custom investor overlays.
- Every finding cited to the guideline or document it came from
Case study highlight
Loan review fell from 4 hours 50 minutes to 47 minutes per file, and 78% of items now clear at high confidence — so QC touches only the exceptions.
Pre-Close QC Agent · Better Mortgage— read the case study