Processed over 500,000 tickets till now
75% increase in customer NPS
60% reduction in handle times
AI agents to interact with customers and manage compliance
AI Agents for Customer Conversations
Sei AI agents can interact through voice, email, and chat to handle verification workflows, collect payments, process due date changes, handle account enquiries, handle fraud/disputes, etc.
Reduce average handle time by 75%. Optimise your sales outreach by calling at customer's preferred times. Customise with your policies and rulebooks
Adhere to TCPA, UDAAP and other regulations
AI Agents for Complaints and Compliance
Sei AI can ingest custom policies, understand regulations, escalate fraud and legal concerns, flag complaints on unfairness, product issues, privacy violations, and more
Manage VoC programs, perform RCAs and handle escalations in real-time
Get alerted in real-time on serious escalations and proactively resolve complaints
AI Agents for QA and Agent Productivity
Reduce post-call time with auto summarisation and ticket tagging, allowing agents to be more productive
Sei AI agents automates repetitive workflows of QA & Risk analysts, gives you unprecedented control over your compliance programs
Use our coaching opportunities module to provide continuous feedback to agents - human and AI
Onboard in a week with your custom policies & SOPs and our AI agents will ensure strict adherence, improving compliance
Multimodal AI Agents for Workflows
Unify fragmented workflows across customer support, QA and product like claims processing, impound management, etc.
Out-of-the-box integrations with your payment processors, loan management systems and contact center platforms
Sei AI can analyse calls, emails, chats, social media, images, documents, audio, video, and more, providing real-time feedback
Sei AI can interact with your customers across 15+ languages.
Watch our QA AI Agent
in Action
SEI EFFORTLESSLY INTEGRATES WITH YOUR EXISTING TOOLS
Built with a commitment to
security and privacy
Just ask, you will get
We deploy our systems and models in the cloud within private VPCs. Each customer's data resides in sandboxed environments. We are SOC2 Type 2 compliant with regular penetration testing
Sei is designed with customisability as its core. Bring your own policies, guidelines and SOPs
Sei is built with a compliance-first approach. Our models are trained on consumer protection regulations. Every single interaction is audited against regulations and rulebooks. We have strict guardrails to ensure privacy and prevent leakage of sensitive information and unauthorised disclosures
Our AI agents regularly monitor for regulatory changes and incorporate the same. We can also monitor your policy changes dynamically and update the AI models
We integrate with your payment processors, loan management systems and CCaaS software. We also support custom integrations at the time of onboarding
We have a dedicated account managers for each customer. We will open up a private Slack channel along with email and call support with strict SLAs
Reach out for a personalised demo
Sei AI saves up to 70% in costs by automating manual repetitive workflows for CX, compliance, and operations teams, so you can grow faster.
