# Sei AI - Complete Website Content for LLMs # This file contains the full text content of seiright.com # Generated: 2026-01-31T18:28:31.576Z # Purpose: Provide comprehensive context to AI assistants ================================ COMPANY OVERVIEW ================================ Sei AI builds compliant AI agents for financial institutions. Founded in 2023 by Pranay Shetty (CEO) and Ramkumar Venkataraman (CTO), we help banks, mortgage lenders, fintechs, and insurance companies automate customer service while maintaining regulatory compliance. Our platform is SOC 2 Type II certified and compliant with GDPR, TCPA, and GLBA regulations. We serve enterprise customers in the financial services industry. Website: https://seiright.com LinkedIn: https://www.linkedin.com/company/sei-ai/ Crunchbase: https://www.crunchbase.com/organization/sei-f488 YouTube: https://www.youtube.com/channel/UC9VbvMEMY6MFiwpNlqGWhbg ================================ PRODUCTS ================================ --- CALL MONITORING AND QA --- URL: https://seiright.com/products/cs-compliance Real-time agent assist and monitoring for every customer interaction. Sei's Call Monitoring and QA solution provides AI-powered compliance monitoring for customer service calls. Our platform analyzes 100% of customer interactions in real-time to detect regulatory violations, quality issues, and coaching opportunities. Key Features: - Real-time call monitoring and alerts - Automated compliance scoring - Regulatory violation detection (TCPA, GLBA, CFPB) - Call transcription and analysis - Agent performance tracking - Quality assurance automation Benefits: - Monitor 100% of calls instead of 1-5% sampling - Reduce compliance risk - Improve agent performance - Save time on manual QA - Real-time alerts for critical violations --- CUSTOMER COMPLAINTS TRACKER --- URL: https://seiright.com/products/complaints-tracker Monitor and analyze customer complaints across multiple channels. Sei's Complaints Tracker provides a unified dashboard to ingest, categorize, and resolve voice, chat, and email complaints in real time. Our AI automatically identifies complaints, categorizes them by type and severity, and ensures proper follow-up and resolution. Key Features: - Multi-channel complaint ingestion (voice, chat, email) - Automated complaint detection and categorization - Severity scoring and prioritization - Regulatory compliance tracking - Resolution workflow automation - Analytics and reporting Benefits: - Never miss a complaint across any channel - Ensure regulatory compliance (CFPB requirements) - Reduce resolution time - Identify systemic issues - Prevent escalations --- AI CHAT & VOICE AGENTS --- URL: https://seiright.com/products/ai-agents Automate compliant customer interactions across voice, chat, and email. Sei's AI Agents handle customer queries, collect payments, and execute workflows with 100% auditability. Our conversational AI is built specifically for financial services, ensuring compliance with TCPA, GLBA, and other regulations. Key Features: - Conversational AI for voice and chat - Payment collection automation - Workflow execution and task automation - Multi-language support - Integration with existing systems (CRM, telephony) - Complete audit trail and compliance logging Benefits: - Reduce handle time by up to 70% - Scale customer service without hiring - Maintain compliance automatically - Improve customer satisfaction - 24/7 availability --- UNDERWRITING AND QC --- URL: https://seiright.com/products/underwriting Validate loan files against guidelines with AI-powered document intelligence. Sei's Underwriting and QC solution validates loan files against guidelines and transforms them into fully underwritten loan files. Our AI extracts data from documents, validates against investor guidelines, and identifies potential issues. Key Features: - Automated document data extraction - Guideline validation - Risk scoring and analysis - Document quality control - Exception identification - Integration with LOS systems Benefits: - Reduce underwriting time by 60% - Improve accuracy and consistency - Reduce loan defects - Scale underwriting capacity - Lower operational costs ================================ INDUSTRIES ================================ --- AI AGENTS FOR BANKS --- URL: https://seiright.com/industries/banks Compliant AI agents to automate front-office and back-office banking tasks. Sei helps banks automate customer service, collections, compliance monitoring, and back-office workflows while maintaining regulatory compliance. Our AI is built for the unique requirements of banking institutions. Use Cases: - Customer service automation - Collections and payment reminders - Compliance monitoring - Fraud detection - Account opening and KYC - Loan servicing --- AI AGENTS FOR MORTGAGE LENDERS --- URL: https://seiright.com/industries/mortgage AI-powered CX and document intelligence for origination and servicing workflows. Sei provides mortgage lenders with AI agents for loan origination, servicing, and compliance. Our platform handles borrower communication, document processing, and quality control. Use Cases: - Borrower communication and support - Loan status updates - Document collection and processing - Quality control and compliance - Servicing automation - Collections and loss mitigation --- AI AGENTS FOR FINTECHS --- URL: https://seiright.com/industries/fintechs Real-time compliance monitoring and AI-powered customer support for fintech teams. Sei helps fintechs scale customer support and maintain compliance as they grow. Our AI agents handle customer queries, monitor for compliance issues, and automate workflows. Use Cases: - Customer support automation - Compliance monitoring - Onboarding automation - Payment processing support - Fraud detection - Multi-language support --- AI AGENTS FOR SERVICERS --- URL: https://seiright.com/industries/servicers Streamline support, escrow management, and collections with compliant AI agents. Sei helps servicers automate borrower communication, collections, and compliance monitoring. Our AI is built for the complexity of servicing operations. Use Cases: - Borrower support and inquiries - Payment reminders and collections - Escrow management - Loss mitigation - Compliance monitoring - Reporting and analytics --- AI AGENTS FOR COLLECTIONS --- URL: https://seiright.com/industries/collections Scale collections across channels with compliant AI workflows. Sei provides collections agencies and departments with AI agents that handle payment reminders, negotiations, and follow-ups while maintaining TCPA and FDCPA compliance. Use Cases: - Payment reminders and follow-ups - Account negotiation - Payment plan setup - Compliance monitoring - Multi-channel outreach - Performance tracking --- AI AGENTS FOR INSURANCE --- URL: https://seiright.com/industries/insurance AI voice and document intelligence agents for insurance teams and partners. Sei helps insurance companies automate customer service, claims processing, and document review. Our AI is built for the unique needs of insurance operations. Use Cases: - Claims intake and processing - Policy inquiries and support - Document review and extraction - Compliance monitoring - Agent support - Customer communication ================================ CASE STUDIES ================================ --- SEI AI X ATOB --- URL: https://www.seiright.com/case-study/sei-x-atob Published: April 25, 2025 Sei helps AtoB Save 20% of Agent Time and Drive Customer Delight AtoB, a startup that's reimagining payments for the U.S. transportation industry, is leveraging AI to transform how it supports customers and scales operations. With Sei, AtoB achieved 15-20% time savings across the board for their agents by automating post-call work including ticket tagging, transcription, and summarization. Key results: - 15-20% time savings per agent - 5-7 minutes saved per ticket - Improved agent morale and customer satisfaction - Faster ticket turnaround times Sei's platform handles repetitive backend work, allowing AtoB's agents to spend more time on nuanced problems and high-value customer interactions. --- SEI AI X ASPIRE --- URL: https://www.seiright.com/case-study/sei-x-aspire Published: March 20, 2025 Aspire Achieves a Remarkable 30% Detractor Rate Reduction with Sei's Tailored AI Solutions Aspire, a forward-thinking fintech firm based in Singapore, partnered with Sei AI to elevate customer experience through strategic AI integration. Using Sei's proactive insights and 100% quality assurance capabilities, Aspire achieved remarkable results. Key results: - 30% reduction in customer detractor rates - 100% quality check across all interactions (vs. 5-10% sample) - Transition from reactive to proactive customer service - Enhanced data-driven decision-making Sei AI enabled Aspire to identify pain points proactively, conduct comprehensive quality analysis, and drive upstream changes in training, SOPs, and product development. The partnership delivered context, collaboration, and customization - the "3 Cs" that made the difference. --- SEI AI X EDTECH LENDER (ASIA) --- URL: https://www.seiright.com/case-study/sei-x-edtech-lender Published: August 1, 2025 Sei helps a large edtech lender in Asia save 60% in costs and increase conversion A large Asia-based edtech lender partnered with Sei to automate high-volume customer communication workflows through AI voice agents. The company adopted a "voice-first" automation strategy that fundamentally transformed their operations. Key results: - 70% reduction in per-call costs - 3,000+ calls handled per day - 32% reduction in customer onboarding time - 27% boost in sales conversion rates - New agents deployed in less than a week Sei's platform now handles collections, payment reminders, onboarding verification, and sales - enabling the lender to scale operations without proportionally increasing labor costs. The voice-first approach delivers superior engagement and immediacy compared to email or text. ================================ FREQUENTLY ASKED QUESTIONS ================================ Q: What industries does Sei AI serve? A: We serve financial institutions including banks, mortgage lenders, fintechs, servicers, collections agencies, and insurance companies. Q: Is Sei AI compliant with financial regulations? A: Yes, we are SOC 2 Type II certified and compliant with GDPR, TCPA, and GLBA regulations. Our platform is built specifically for regulated financial institutions. Q: What types of AI agents does Sei build? A: We build chat agents, voice agents, compliance monitoring tools, complaints tracking systems, and underwriting automation solutions. Q: Who founded Sei AI? A: Pranay Shetty (CEO) and Ramkumar Venkataraman (CTO) founded Sei AI in 2023. Q: Where is Sei AI based? A: We are headquartered in San Francisco, California. Q: How can I contact Sei AI? A: Visit https://seiright.com/contact-us or connect with us on LinkedIn at https://www.linkedin.com/company/sei-ai/ Q: What makes Sei different from other AI platforms? A: Sei is built specifically for financial services compliance. We understand TCPA, GLBA, CFPB regulations and build compliance into every feature. Our platform provides complete auditability and monitoring. Q: How long does it take to implement Sei? A: Most implementations can be completed in 2-4 weeks, depending on the complexity of your use case and integration requirements. Q: Does Sei replace our customer service team? A: No, Sei augments your team by handling repetitive tasks and high-volume interactions, allowing your human agents to focus on complex, high-value customer interactions. Q: Can Sei integrate with our existing systems? A: Yes, Sei integrates with major CRM platforms (Salesforce, HubSpot), telephony systems, and can connect via API to custom systems. ================================ END OF CONTENT ================================