Question 1

What regulations are Sei's AI agents trained on?

Accepted Answer

Our agents are trained on FDCPA, TCPA, TILA, UDAAP, RESPA, Fair Housing Act, and HMDA. For document intelligence, we support Fannie Mae, Freddie Mac, and HUD guidelines, plus your internal policies and lender overlays.

Question 2

How securely is borrower data handled?

Accepted Answer

We deploy within private VPCs with sandboxed environments per customer. We are PCI DSS L1 and SOC2 Type II certified with regular penetration testing. We never train on your data.

Question 3

How is Sei different from other Voice AI platforms?

Accepted Answer

Sei is purpose-built for regulated finance. Every interaction is audited against regulations and your rulebooks with strict guardrails to prevent leakage of sensitive borrower information.

Question 4

Does Sei integrate with my LOS and contact center?

Accepted Answer

Yes. We integrate with ICE, Genesys, RingCentral, Salesforce, and other loan management systems, CRMs, and CCaaS platforms with custom integration support during onboarding.

Question 5

How long does it take to deploy?

Accepted Answer

Most customers are live within weeks, not months. We handle onboarding, policy ingestion, and integration setup with a dedicated account manager.

Question 6

Can Sei incorporate my company's SOPs and guidelines?

Accepted Answer

Sei is built for customisation. Bring your own policies, servicing guidelines, and SOPs. Our agents adapt to your specific workflows and compliance requirements.

👉Our AI agents platform is now PCI DSS L1 certified!

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